Refund & Cancellation Policy – HomeDeviceInstall

At HomeDeviceInstall, we aim to provide reliable and professional installation services. This Refund & Cancellation Policy explains how we handle service issues, refunds, and appointment changes. By scheduling or using our services, you agree to the terms listed below.

  1. Service Concerns

If something is not right with your installation, please contact us within 7 days of your service date. We will review the concern and work with you to find a fair solution. Depending on the situation, we may offer:

  • A follow-up visit
  • A service adjustment or correction
  • A refund, when appropriate
  1. Refund Eligibility

Refunds May Be Approved For:

  • Service Not Completed:We are unable to finish the installation for reasons within our control.
  • Quality Issues:The work completed does not match the agreed-upon service.
  • Technical Problems:Issues caused during installation that cannot be fixed with a follow-up visit.

Refunds Are Not Offered For:

  • Changes in preference after the service is completed
  • Problems caused by customer handling after installation
  • Issues related to third-party equipment, internet providers, or devices we did not install
  1. How to Request a Refund

To request a refund, please follow these steps:

  1. Email Us:Contact info@homedeviceinstall.com within 7 days of your installation.
  2. Provide Details:Include your name, appointment date, service address, and a short description of the issue.
  3. Review Process:Our team will look into your request and may ask for photos or additional information.
  4. Outcome:We will let you know whether a refund, a follow-up visit, or another solution applies.
  5. Refund Processing
  • Method:Approved refunds will be issued to the same payment method used during booking.
  • Timeframe:Refunds usually take 5–10 business days, depending on your bank or payment provider.
  1. Cancellations & Rescheduling
  • Please notify us at least 24 hours before your appointmentif you need to cancel or reschedule.
  • Cancellations made within 24 hoursof the scheduled appointment may incur a $29.99 cancellation fee (or insert your preferred fee).
  • If an emergency occurs, let us know—we will do our best to work with you.
  1. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a new effective date. Continued use of our services means you accept the updated policy.

  1. Contact Us

If you have questions about this Refund & Cancellation Policy or need assistance:

  • Email:info@homedeviceinstall.com